Patient Rights and Responsibilities

Patients are encouraged to promote their safety by becoming active, involved, and informed members of their healthcare team. This includes understanding your rights and responsibilities as a patient and/or visitor. Every patient admitted to the hospital should receive a copy of Patient Rights and Responsibilities. This brochure outlines rights related to patient care, privacy, and safety. It also outlines patient responsibilities.

These are available in paper form and online for you to read and review. If you would like a paper copy, please contact Patient Advocates at 360-385-2200 ext. 2235; they will mail you one.

To view your rights and responsibilities as a patient, view the document here.

Comments or Concerns

Jefferson Healthcare has a complaint procedure so patients may participate without fear of jeopardizing their care. If the patient or patient’s representative has concerns or complaints about any part of their care at Jefferson Healthcare, they are encouraged to speak with any department director or staff member on the unit or in the clinic.

Compliments

If you would like to share a compliment for the individual or department who gave you or your family care, email patientadvocates@jeffersonhealthcare.org.

The patient may also contact:

Jefferson Healthcare
Patient Advocates
915 Sheridan
Port Townsend, WA 98368
p) 360.385.2200, ext. 2235

Washington State Department of Health HSQA Complaint Intake Post Office Box 47857 Olympia, WA 98504-7857
p) 360.236.4700

If the patient is a Medicare beneficiary and has a complaint regarding quality of care, Medicare coverage, or premature discharge, the patient may contact Comagine Health at the following address:

Comagine Health
10700 Medidian Ave N, Suite 300
Seattle, WA 98133
p) 800.949.7536
www.comagine.org

DNV Healthcare USA Inc.
Attn: Hospital Complaints
400 Techne Center Drive, Ste 100
Milford, OH 45150-2792

Email: hospitalcomplaint@dnv.com
Website: https://www.dnvhealthcareportal.com/patient-complaint-report

Or you can contact the Compliance team at:

The Compliance Team
PO Box 160
Spring House, PA 19477
215.654.9110
thecomplianceteam.org

Protecting the Privacy and Security of Health Information

The HIPAA Privacy Rule gives individuals a fundamental new right to be informed of the privacy practices of their health plans and of most of their healthcare providers, as well as to be informed of their privacy rights with respect to their personal health information.

Jefferson Healthcare has developed a notice (available in the Resource box at right) that explains these rights and practices. Our notice is intended to focus individuals on privacy issues and concerns and to prompt them to have discussions with their health plans and healthcare providers and exercise their rights.

Patient Advocate

Patients are encouraged to promote their safety by becoming active, involved, and informed members of their healthcare team. This includes understanding patient rights and responsibilities. Every patient admitted to the hospital should receive a copy of Patient Rights and Responsibilities. This brochure outlines rights related to patient care, privacy, safety, and information. It also outlines patient responsibilities. The brochure advises patients to contact the patient advocate or the Washington State Department of Health with concerns.

CONCERNS AND COMPLAINTS

At Jefferson Healthcare, we are committed to providing the best possible care, and we are sorry if we did not meet your expectations. You can let us know in several ways if you do not have good experience in any of our departments.

  • We encourage you to share your concerns with the unit’s department director or staff member or in the clinic involved.
  • Contact our Office of Patient Advocates by phone at 360-385-2200 ext. 2235 or by email at patientadvocates@jeffersonhealthcare.org

 

The patient advocate’s role is to listen to your experience and review your concerns with the department leadership. We hope we can restore your trust in Jefferson Healthcare and learn how to improve the care we provide for you and future patients.

SURVEYS

As part of our continuing efforts to improve the quality of care our patients receive, Jefferson Healthcare contracts with NRC Picker, an independent research company, to survey a representative sample of our patients. If you have recently received care, you may receive a text requesting feedback. If you receive the text, please help us by taking this brief survey.