Patient Rights and Responsibilities

Jefferson Healthcare wants you to be aware of your rights and responsibilities as a patient. We believe your patient rights are important, and therefore we list them below for you and your family or loved ones to review. We will do everything possible to make sure that your rights are respected.

To view your rights and responsibilities as a patient, view the document here.

Comments or Concerns

Jefferson Healthcare has a complaint procedure in which patients may participate without fear of jeopardizing their care. If the patient or patient’s representative have concerns or complaints about any part of their care at Jefferson Healthcare, they are encouraged to speak with any department director or staff member on the unit or in the clinic.

The patient may also contact:

Jefferson Healthcare
Patient Advocates
834 Sheridan
Port Townsend, WA 98368
p) 360.385.2200, ext. 2235

Washington State Department of Health HSQA Complaint Intake Post Office Box 47857 Olympia, WA 98504-7857
p) 360.236.4700

If the patient is a Medicare beneficiary and has a complaint regarding quality of care, their Medicare coverage, or premature discharge, the patient may contact Qualis Health at the following address:

Qualis Health
PO Box 33400
Seattle, WA 98133-0400
p) 1-800-MEDICARE

Patient Advocate

Patients are encouraged to promote their own safety by becoming an active, involved, and informed member of their health care team. This includes understanding patient rights and responsibilities. Every patient who is admitted to the hospital should receive a copy of Patient Rights and Responsibilities. This brochure outlines rights related to patient care, privacy, safety, and information. It also outlines patient responsibilities. The brochure advises patients to contact either the patient advocate or the Washington State Department of Health with their concerns.