Patient Rights and Responsibilities

Jefferson Healthcare wants you to be aware of your rights and responsibilities as a patient. We believe your patient rights are important, and therefore we list them below for you and your family or loved ones to review. We will do everything possible to make sure that your rights are respected.

To view your rights and responsibilities as a patient, view the document here.

Comments or Concerns

Jefferson Healthcare has a complaint procedure in which patients may participate without fear of jeopardizing their care. If the patient or patient’s representative have concerns or complaints about any part of their care at Jefferson Healthcare, they are encouraged to speak with any department director or staff member on the unit or in the clinic.

The patient may also contact:

Jefferson Healthcare
Patient Advocates
834 Sheridan
Port Townsend, WA 98368
p) 360.385.2200, ext. 2235

Washington State Department of Health HSQA Complaint Intake Post Office Box 47857 Olympia, WA 98504-7857
p) 360.236.4700

If the patient is a Medicare beneficiary and has a complaint regarding quality of care, their Medicare coverage, or premature discharge, the patient may contact Qualis Health at the following address:

Qualis Health
PO Box 33400
Seattle, WA 98133-0400
p) 1-800-MEDICARE

Protecting the Privacy and Security of Health Information

The HIPAA Privacy Rule gives individuals a fundamental new right to be informed of the privacy practices of their health plans and of most of their health care providers, as well as to be informed of their privacy rights with respect to their personal health information.

Jefferson Healthcare has developed a notice (available in Resource box at right) which provides an explanation of these rights and practices. Our notice is intended to focus individuals on privacy issues and concerns, and to prompt them to have discussions with their health plans and health care providers and exercise their rights

Patient Advocate

Patients are encouraged to promote their own safety by becoming an active, involved, and informed member of their health care team. This includes understanding patient rights and responsibilities. Every patient who is admitted to the hospital should receive a copy of Patient Rights and Responsibilities. This brochure outlines rights related to patient care, privacy, safety, and information. It also outlines patient responsibilities. The brochure advises patients to contact either the patient advocate or the Washington State Department of Health with their concerns.

PATIENT AND FAMILY ADVISORY COUNCIL

In 2014, Jefferson Healthcare created the Patient and Family Advisory Council to provide constructive feedback and recommendations on Jefferson Healthcare processes and projects that focus on improving patient and family centered care. The Council is comprised of eight community members and five Jefferson Healthcare Medical Center staff and meet on the third Wednesday of each month. Since their formation, the Council has been active on improving the following processes:

  • Rewriting the inpatient and family handbook
  • Financial assistance application process
  • Quiet at Night project for inpatients
  • Hospital signage and way finding

Patient and Family Advisory Council is seeking 1-2 new members for our Council. We are accepting applications from September 20, 2018 through November 1, 2018.

Applications can be printed from here  or you can request an application to be mailed by calling 385-2200 x 2061 or pick up an application at the main registration desk.  Candidates will be expected to complete an orientation process and commit to a three year term of monthly meetings held at Jefferson Healthcare Medical Center on the third Wednesday of each month from 9 am to 11 am.   A panel of Jefferson Healthcare staff will review all applications and then schedule selected individuals for an interview in January.

CONCERNS AND COMPLAINTS

If you believe your rights have not been respected or you are not pleased with the way you are treated, you have the right to speak immediately with the management staff about your concerns. You also may contact the patient advocate at 360-385-2200 ext. 2235 or to contact us by email click here. The advocate will ensure that follow-up is initiated and that you are contacted about your concern.

SURVEYS

As part of our continuing efforts to improve the quality of care our patients receive, Jefferson Healthcare contracts with NRC Picker, an independent research company, to conduct a survey with a representative sample of our patients. If you have recently received care, you may receive a letter in the mail. If you do receive the letter, please help us by taking this brief survey.