Patient Rights and Responsibilities

Patients are encouraged to promote their safety by becoming active, involved, and informed members of their healthcare team. This includes understanding their rights and responsibilities as patients and/or visitors. Every patient admitted to the hospital should receive a copy of Patient Rights and Responsibilities, a brochure that outlines rights related to patient care, privacy, safety, and patient responsibilities.

These are available in paper form and online for you to read and review. If you want a paper copy, please contact Patient Advocates at 360-385-2200 ext. 2235; they will mail you one.

Compliments

If you would like to compliment the individual or department that provided care for you or your family, email patientadvocates@jeffersonhealthcare.org.

Comments or Concerns

If you or someone on your behalf has a complaint or concern, Jefferson Healthcare has a procedure in which you may participate without fear of jeopardizing your care.

We encourage you to speak with the supervisor of the department involved.

You may contact:

Jefferson Healthcare Patient Experience and Community Advocacy Office
915 Sheridan Street Port Townsend, WA 98368
360.385.2200, ext. 2235
patientadvocates@jeffersonhealthcare.org

The Patient Experience and Community Advocacy Office’s role is to listen to your experience and review your concerns with the department leadership. We’ll work to restore your trust in Jefferson Healthcare and learn how to improve the care we provide for you and future patients.

The patient may also contact:

The Compliance Team
PO Box 160
Spring House, PA 19477
215.654.9110
thecomplianceteam.org

Washington State Department of Health
HSQA Complaint Intake
Post Office Box 47857 Olympia, WA 98504-7857
360.236.4700

DNV Healthcare USA Inc.
Attn: Hospital Complaints
1400 Ravello Dr
Katy, TX 77449
866.496.9647
hospitalcomplaint@dnv.com
DNV Website

If the patient is a Medicare beneficiary and has a complaint regarding quality of care, Medicare coverage, or premature discharge, the patient may contact Acentra Health at the following address:

Acentra Health
888.305.6759
TTY: *711
QIOCommunications@acentra.com

Forms and Policies

Protecting the Privacy and Security of Health Information

The HIPAA Privacy Rule gives individuals a fundamental new right to be informed of the privacy practices of their health plans and most of their healthcare providers and to be informed of their privacy rights regarding their personal health information.

Jefferson Healthcare has developed a notice (available in the Forms box above) explaining these rights and practices. Our notice is intended to focus individuals on privacy issues and concerns and prompt them to discuss and exercise their rights with their health plans and healthcare providers.

SURVEYS

As part of our continuing efforts to improve the quality of care our patients receive, Jefferson Healthcare contracts with NRC Picker, an independent research company, to survey a representative sample of our patients. If you have recently received care, you may receive a text requesting feedback. If you receive the text, please help us by taking this brief survey.

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