Patient Advocate

Patients are encouraged to promote their own safety by becoming an active, involved, and informed member of their health care team. This includes understanding patient rights and responsibilities. Every patient who is admitted to the hospital should receive a copy of Patient Rights and Responsibilities. This brochure outlines rights related to patient care, privacy, safety, and information. It also outlines patient responsibilities. The brochure advises patients to contact either the patient advocate or the Washington State Department of Health with their concerns.

The patient may contact:

Jefferson Healthcare
Patient Advocates 834
Sheridan Port Townsend, WA 98368
Patient Complaint Hotline 360-385-2200, ext. 2235

Patient and Family Advisory Council

In 2014, Jefferson Healthcare created the Patient and Family Advisory Council to provide constructive feedback and recommendations on Jefferson Healthcare processes and projects that focus on improving patient and family centered care. The Council is comprised of five community members and five Jefferson Healthcare Medical Center staff and meet on the third Wednesday of each month. Since their formation, the Council has been active on improving the following processes:

  • Rewriting the inpatient and family handbook
  • Financial assistance application process
  • Quiet at Night project for inpatients
  • Hospital signage and way finding

Concerns and Complaints

If you believe your rights have not been respected or you are not pleased with the way you are treated, you have the right to speak immediately with the management staff about your concerns. You also may contact the patient advocate at 360-385-2200 ext. 2235 or to contact us by email click here. The advocate will ensure that follow-up is initiated and that you are contacted about your concern.

Surveys

As part of our continuing efforts to improve the quality of care our patients receive, Jefferson Healthcare contracts with NRC Picker, an independent research company, to conduct a survey with a representative sample of our patients. If you have recently received care, you may receive a letter in the mail. If you do receive the letter, please help us by taking this brief survey.

Social Services

Social workers are available through Jefferson Healthcare to counsel, support, and advocate.

The goals of our services are to reduce anxieties, assist in adjustments with life changes, address financial concerns, identify community resources, and intervene in abuse or neglect situations.

Our services include:

  • Short-term counseling
  • Psychosocial assessments
  • Medical planning (including financial and other helping resources)
  • Crisis intervention (in cases of abuse, neglect, rape, or domestic violence)
  • Advocacy (for the physically or mentally challenged)
  • Referral to outside agencies.

Discharge Planning/Case Management

Our case managers consult with the patient and/or family, the attending physician, nursing, and other hospital therapies to coordinate and plan for post-hospital care. The case managers are available to help with questions or arrangements for home care, home medical equipment, or long-term care needs.

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Ethics Consultation Service

Sometimes patients and their caregivers face difficult decisions. The ethics consultation service is available to help patients, and their caregivers, their loved ones, and the healthcare providers during times of difficult decisions, tough choices and other ethical concerns.

These can Include:

• Help in understanding what patients want when they cannot speak for themselves.
• Assistance in identifying the legal decision maker for a patient who cannot communicate.
• Guidance with disagreement resolution among patients, families, and providers.
• Facilitating communication about appropriate treatment options.
• Any ethical concern or question about healthcare decisions and values can be discussed in a confidential ethics consultation. All consultations are free of charge.

How does the ethics consultation service work?

Ethics consultants work to ensure everyone’s point of view is heard. They provide a step by step process that involves the following.

• Gathering information from patient, care givers, and medical staff. • Writing a summation of the concerns for review and acknowledgement by all parties.

• Determining the need for additional resources such as legal, medical, or other professional services
• Identifying the available options.
• Making recommendations for consideration.
• Recording ethics consultations relating to the patient’s medical care.

The ethics consultation service does not make treatment decisions. Through the consultation process, the consultants offer a safe and confidential environment for open discussion about the patient’s welfare. The patient, if unable to participate or communicate, will most often be represented by his/her decision-maker. This person is responsible for providing information on the patient’s wishes as it relates to care and medical services. The ethics consultation process enhances communication and decision making in order to provide the best outcome for the patient.

patient advocate

p) 360.385.2200, ext. 2235

social services

p) 360.385.2200, ext. 3315

contact ethics consultation services

p) 360.344.0417

for more information on physician order for life sustaining treatment, call:

Discharge Planning/Case Management

p) 360.385.2200 ext. 3515