Patient Services

The staff at Jefferson Healthcare wants you to be aware of your rights and responsibilities as a patient. We believe your patient rights are important, and therefore we list them below for you and your family or loved ones to review. We will do everything possible to make sure that your rights are respected. To view your rights and responsibilities as a patient,

At Jefferson Healthcare we want the patient to play an active role in their health care and include the following patient responsibilities.

Comments or Concerns

Jefferson Healthcare has a complaint procedure in which patients may participate without fear of jeopardizing their care. If the patient or patient’s representative have concerns or complaints about any part of their care at Jefferson Healthcare, they are encouraged to speak with any department director or staff member on the unit or in the clinic.

The patient may also contact:

If the patient is a Medicare beneficiary and has a complaint regarding quality of care, their Medicare coverage, or premature discharge, the patient may contact Qualis Health at the following address:

Qualis Health
PO Box 33400
Seattle, WA 98133-0400
1-800-MEDICARE

The HIPAA Privacy Rule gives individuals a fundamental new right to be informed of the privacy practices of their health plans and of most of their health care providers, as well as to be informed of their privacy rights with respect to their personal health information.

Jefferson Healthcare has developed the attached notice (click here for the PDF) that provides a clear explanation of these rights and practices. Our notice is intended to focus individuals on privacy issues and concerns, and to prompt them to have discussions with their health plans and health care providers and exercise their rights

As part of our continuing efforts to improve the quality of care our patients receive, Jefferson Healthcare contracts with NRC Picker, an independent research company, to conduct a survey with a representative sample of our patients. If you have recently received care, you may receive a letter in the mail. If you do receive the letter, please help us by taking this brief survey.

Jefferson Healthcare has a complaint procedure in which patients may participate without fear of jeopardizing their care. If the patient or patient’s representative have concerns or complaints about any part of their care at Jefferson Healthcare, they are encouraged to speak with any department director or staff member on the unit or in the clinic.