Top Score in Human Rights Campaign Foundation’s 2022 Healthcare Equality Index

Jefferson Healthcare received an evaluation of 100 and the designation of “LGBTQ+ Healthcare Equality Leader” in the Human Rights Campaign Foundation’s 15th anniversary edition of the Healthcare Equality Index (HEI), the nation’s foremost benchmarking survey of healthcare facilities on policies and practices dedicated to the equitable treatment and inclusion of their LGBTQ+ patients, visitors and employees. A record 906 healthcare facilities actively participated in the 2022 HEI survey and 496 of those earned an “LGBTQ+ Healthcare Equality Leader” designation.  Jefferson Healthcare is the only facility on the Olympic and Kitsap peninsulas.

“This HEI Leader status demonstrates to our staff and community that we are committed to equitable health, wellbeing, and gender-affirming care at Jefferson Healthcare.  Each year we compile a list of projects and improvement efforts to further our services and processes.  We have dedicated the last few years to the continued education of our clinical and non-clinical staff.  The rigorous application process for HEI designation is a roadmap that holds us accountable, year-after-year and ensures we are listening and responding to our community with transparency and integrity”,

Jefferson Healthcare has received this award for nine consecutive years.  The HEI evaluates and scores healthcare facilities on detailed criteria falling under four central pillars:

• Foundational Policies and Training in LGBTQ+ Patient-Centered Care;
• LGBTQ+ Patient Services and Support;
• Employee Benefits and Policies; and,
• Patient and Community Engagement.

Jefferson Healthcare’s HEI committee uses the four central pillars to guide the work.  Creating a supportive and non-discriminatory environment for patients, visitors, and employees through staff training is central to the ongoing work.  Many providers have undergone LGBTQ+ friendly training to better serve their patients.  The Jefferson Healthcare Transgender Care Navigator serves as a resource for many transgender patients and significant work has been done to collect pertinent data for health records which informs training for LGBTQ+ inclusive medical decision-making options.  Employee Benefits and Policies have been enhanced to ensure Transgender health insurance benefits are the same for all employees and is planning for an employee resource group.  Finally, Jefferson Healthcare continues to engage with local LGBTQ+ organizations and community members to assess and address the health needs and concerns of the local community.

“This HEI Leader status demonstrates to our staff and community that we are committed to equitable health, wellbeing, and gender-affirming care at Jefferson Healthcare”,  said Jackie Levin, Patient Advocate and Transgender Care Navigator.

“Every person deserves to have access to quality healthcare, be respected and heard by their doctor, and feel safe in the facility where they are receiving care. But LGBTQ+ people are often subject to discrimination in all spaces, including healthcare facilities, which leads to members of the community avoiding care and anticipating our voices will not be respected in an incredibly vulnerable environment,” said Tari Hanneman, Director of Health & Aging at The Human Rights Campaign. “The Healthcare Equality Index, at its core, strives to ensure LGBTQ+ people are protected and affirmed by their healthcare providers and feel safe seeking services. Our HEI active participants are truly pioneering the healthcare industry by implementing robust, comprehensive LGBTQ+ inclusive policies that hopefully, because of their work, will become standard practice.”

In the 2022 report, an impressive 496 facilities earned HRC’s “LGBTQ+ Healthcare Equality Leader” designation, receiving the maximum score in each section and earning an overall score of 100. Another 251 facilities earned the “Top Performer” designation with scores between 80 and 95 points and at least partial credit in each section. With 82% of participating facilities scoring 80 points or more, health care facilities are demonstrating concretely that they are going beyond the basics when it comes to adopting policies and practices in LGBTQ+ care.

The remarkable progress reflected in the 2022 HEI includes:

• 93% of participants met the HEI’s training requirements, completing more than 200,000 hours of staff training in LGBTQ+ patient-centered care.
• 82% of participating facilities earned either the Leader or Top Performer.
• 99% of HEI participants documented that they include both “sexual orientation” and “gender identity” in their patient non-discrimination policy.
• 99% of HEI participants documented that they include both “sexual orientation” and “gender identity” in their employment nondiscrimination policy.
• 81% of HEI participants offer transgender-inclusive healthcare benefits to their employees, up from 75% in 2019, which was the first year this it was required in order to obtain Leader status. 2020.

In addition to active survey participants, the HRC Foundation proactively researched the key policies for LGBTQ+ inclusion at over 1,300 non-participating hospitals. Unfortunately, these research hospitals were much less likely to have LGBTQ+ non-discrimination policies in place, which is a stark contrast to the near-perfect adoption by active participants. Among the researched hospitals in which we were able to find or obtain enumerated patient non-discrimination policies, only 70% have policies that include both sexual orientation and gender identity compared to 99% of HEI participants.

The Human Rights Campaign Foundation is the educational arm of the Human Rights Campaign (HRC), America’s largest civil rights organization working to achieve equality for lesbian, gay, bisexual, transgender and queer (LGBTQ+) people. Through its programs, the HRC Foundation seeks to make transformational change in the everyday lives of LGBTQ+ people, shedding light on inequity and deepening the public’s understanding of LGBTQ+ issues, with a clear focus on advancing transgender and racial justice. Its work has transformed the landscape for more than 15 million workers, 11 million students, 1 million clients in the adoption and foster care system and so much more. The HRC Foundation provides direct consultation and technical assistance to institutions and communities, driving the advancement of inclusive policies and practices; it builds the capacity of future leaders and allies through fellowship and training programs; and, with the firm belief that we are stronger working together, it forges partnerships with advocates in the U.S. and around the globe to increase our impact and shape the future of our work.  March 30, 2022