We are very proud and excited to announce the Second Quarter 2019 winners of Jefferson Healthcare’s Employee, Provider, and Team Recognition Program. The winners of these awards have exemplified our Service Excellence standards consistently while making exceptional contributions over this past quarter. Please join us in congratulating them on this outstanding achievement! They were announced and recognized at the August commissioners meeting.
“It’s difficult to articulate how stressful it is to work in the Emergency Department. There are days that run 12 solid hours of chaos: all rooms full and patients in the hallway. Critical patients that demand all the attention from a nurse that must somehow manage three other patients. Techs running labs, doing ECGs, putting on splints. Ambulance crews waiting to debrief. Police milling about guarding patients that also happen to be prisoners. There are days when I am exhausted before the day is half gone. The year before I took over the medical directorship in 2014, our ER saw 8,700 patients. Last year we saw 12,400. That’s an increase of 43%. We have gone from a sleepy ER to a place that although small, keeps us running as hard as any place in the state. Which equates to more stress on a small band of folks that are the tip of the spear for medical care, and are quite often the face of this hospital for this community. But in spite of all that, we’ve hung together. We’ve learned to love each other. And because of that, we’ve loved our patients. Our most recent patient satisfaction scores ranked us at the 78%, better than over 75% of all ER’s. That is a score to be proud of.
We have had some difficult times. We have had times when it felt like we could not handle one more demand, but we have consistently delivered quality care. And yet the hospital came to us with a request. In spite of it all, could we get better? The average time for a patient to arrive and see a doctor at that time was 34 minutes. The average length of stay for a discharged patient was 152 minutes. Would we accept the challenge to improve those numbers? Doctors, nurses, techs, and administrators all came together and devised a streamlined approach to patient triage, order entry, and patient flow. It’s early in our process, we started only six weeks ago. It added to our stress and our new numbers have held. Thus far, since our change the average length of an ER visit is down by 14 minutes. The length of time to see a doctor has improved from 34 minutes to 10 minutes. And our care has not suffered one bit.
I am incredibly proud of the people I work with. The emergency department is truly deserving of this recognition as Team of the Quarter!”