Monitoring the evolving situation

March 11, 2020

Jefferson Healthcare continues to closely monitor the evolving situation with the COVID-19 virus.  In collaboration with the Department of Public Health, we are proactively developing a plan to serve our community’s health and safety needs.

We have already launched a dedicated COVID-19/Respiratory Illness Nurse Consult Line (360.344.3094) to answer your specific questions regarding the virus and to address exposure or symptom concerns.  Additionally, we have a dedicated space (Respiratory Evaluation Station) for the evaluation of non-emergent respiratory symptoms and to provide respiratory and COVID-19 testing for individuals who meet the appropriate guidelines determined by the consulting provider.  Appointments at the Respiratory Evaluation Station will be made through the Nurse Consult Line. Jefferson Healthcare will accept all federal, state and commercial insurance reimbursement made available for these services but will not seek any additional payment or co-payments from patients related to the services at the Respiratory Evaluation Station.

Current local resources for COVID-19 and the appropriate links can be found on our website .

It remains critically important to slow the spread of COVID-19 and to reduce the number of people potentially infected by decreasing the intensity and frequency of potential exposure. We are actively directing patients with respiratory symptoms or COVID-19 concerns away from our Primary Care and Specialty Clinics to keep these areas as safe as possible for healthy patients.

If you are experiencing fever, cough, sore throat or shortness of breath or have concerns about exposure to COVID-19, it is very important to call the COVID-19/Respiratory Illness Nurse Consult Line (360.344.3094) before presenting to your primary care office.

If you need to access Jefferson Healthcare Express Care or Emergency Department for respiratory symptoms, please wear a respiratory mask as soon as arriving and continue wearing throughout your visit.

We also urge you to stay home from school or work if you feel sick.  Wash your hands frequently with soap and water and avoid touching your eyes, nose and mouth.

Out of an abundance of caution to protect our most medically vulnerable community members, we are discouraging unnecessary visits to the hospital including the cafeteria until further notice.

Jefferson Healthcare is here for you.


Joseph Mattern III, MD, FAAFP & HMDC, Chief Medical Officer

Steven Butterfield, MD, FACP, FAAP, Chief Medical Officer, Medical Group

Tracie Harris, MD, FACP, Chief Medical Officer, Quality

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