Healthgrades Recognizes Jefferson Healthcare for Excellence in Patient Safety and Patient Experience

Jefferson Healthcare announces recognition for two distinctions in quality excellence from Healthgrades: the Healthgrades 2019 Patient Safety Excellence Awardand the Healthgrades 2019 Outstanding Patient Experience Award. Released annually by Healthgrades, the leading online resource for information about physicians and hospitals, these awards recognize the elite 77 hospitals out of just over 4,500 hospitals evaluated for patient safety and patient experience that achieve both distinctions.  Jefferson Healthcare is the only hospital in the state of Washington to receive both the Outstanding Patient Experience and Patient Safety Excellence Awards in 2019.

Jefferson Healthcare is among the top 2% of eligible hospitals in the nation to receive both awards. This distinction recognizes Jefferson Healthcare for excellent performance in safeguarding patients from serious, potentially preventable complications, as well as providing a positive experience for patients during their hospital stay.

Healthgrades 2019 Patient Safety Excellence Award™

During the study period (2015 to 2017), Healthgrades 2019 Patient Safety Excellence Award recipient hospitals demonstrated excellent performance in safety provided for patients in the Medicare population, as measured by objective outcomes (risk-adjusted patient safety indicator rates) for 14 patient safety indicators defined by the Agency for Healthcare Research and Quality (AHRQ).

If all hospitals in the country performed at the level of award recipients for each of the 14 Patient Safety Indicators evaluated by AHRQ, 127,667 patient safety events could have been avoided. In addition, Healthgrades found that patients treated in hospitals receiving the Patient Safety Excellence Award were, as compared to patients at non-recipients hospitals, on average*:

  • 9% less likely to experience an accidental cut, puncture, perforation or hemorrhage during medical care.
  • 9% less likely to experience a collapsed lung due to a procedure or surgery in or around the chest.
  • 4% less likely to experience pressure sores or bed sores acquired in the hospital.
  • 57% less likely to experience catheter-related bloodstream infections acquired at the hospital.


“Improving the safety and quality of care is our highest priority and it’s great to get recognized for the progress we have made.  It is amazing what a group of talented, passionate providers and staff can accomplish,” said Chief Medical Officer for Jefferson Healthcare Dr. Joe Mattern, MD, FAAFP & HMDC.

“Patient experience and patient safety go hand in hand, and we’re proud to recognize the hospitals that make both a top priority in order to provide patients with the best care possible,” said Brad Bowman, MD., Chief Medical Officer of Healthgrades. “Consumers will in turn be able to use this information to feel confident when making important decisions about where they receive care.”


Healthgrades 2019 Outstanding Patient Experience Award™

In addition to being recognized as one of Healthgrades 2019 Patient Safety Excellence Award recipients, Jefferson Healthcare also out-performed peer hospitals in providing outstanding patient experience.

Healthgrades evaluated performance by applying a scoring methodology to 9 patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital, ranging from cleanliness and noise levels in patient rooms to factors such as provider communication and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.

These recognitions were achieved because of hard work and dedication of hundreds of Jefferson Healthcare employees and providers and demonstrates the real impact the teams have in ensuring that the community has access to high quality, safe patient care right at home.

“Patient safety begins with recruiting and retaining highly skilled, qualified staff members and providers who share the same mission and vision as Jefferson Healthcare.  Patient safety has become a part of the culture at Jefferson Healthcare – and our approach has been to support a partnership between our teams, patients and family members to deliver safe, compassionate, excellent care that meets the needs of our patients”, said Brandie Manuel, chief patient safety and quality officer.   “Including patients in care decisions and empowering them to speak up and actively participate has made a difference to the way in which we provide care”, she continued.

Jefferson Healthcare recognizes the importance of teamwork and communication to keep patients safe and provides the skills and strategies to enhance performance and patient safety through evidence-based programs such as TeamSTEPPS. (TeamSTEPPS aims to optimize patient outcomes by improving communication and teamwork skills among health care professionals.)  Clinical staff are key decision-makers in looking at best practices and hardwiring behaviors, leading to excellent clinical outcomes.

View Healthgrades hospital quality methodologies.

*Statistics are calculated from Healthgrades Patient Safety Ratings and Excellence Award methodology which is based primarily on AHRQ technical specifications (Version 5e and 2018) to MedPAR data for years 2015 through 2017 and represent 3-year estimates for Medicare patients only.

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