Five-Star Rating from Medicare – Hospital Compare

The Centers for Medicare and Medicaid Services (CMS) awarded Jefferson Healthcare its highest rating of Five-Stars in its February release on Hospital Compare. CMS created the Star Quality Rating Systems to help consumers, their families and caregivers compare hospitals more easily.  Medicare’s Hospital Compare, an online resource for the quality of care at over 4,000 Medicare-certified hospitals, provides quality ratings to each of the nation’s Medicare and/or Medicaid certified hospitals. There are a total of three Five-Star hospitals in Washington state.


Medicare uses data compiled from HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), a national survey that asks patients about their experiences during a recent hospital stay.  The survey asks a random sample of recently discharged adult patients to give feedback about topics like how well nurses and doctors communicated, how responsive hospital staff were to patient needs, and the cleanliness and quietness of the hospital environment. Patients are the best sources of information on these topics.  The HCAHPS results posted on Hospital Compare allow consumers to make fair and objective comparisons between hospitals and with state and national averages on important measures of patients’ perspectives of care.


Hospitals differ in the quality of care and services they provide to patients. HCAHPS star ratings on Hospital Compare provide snapshots of 10 measures of patient experience of care. In addition, the HCAHPS summary star rating combines all 10 HCAHPS topic-level star ratings into a single, comprehensive metric.  This is all information patients can use when making decisions about where to get their healthcare.


“We focused on caring for our patients using a team-based approach, viewing the patient as a core member of our health care team.  We focused specifically on reducing preventable readmissions by re-evaluating our discharge process, working closely with our home health and hospice teams, and increasing access to primary care visits following an inpatient hospital admission,” said Brandie Manuel, Chief Patient Safety & Quality Officer at Jefferson Healthcare. “We are extremely proud of the hard work and commitment by our clinical and support teams in providing the highest quality care possible.  While we appreciate the recognition that a Five-Star Rating brings, our mission is to provide medical excellence right at home for our community.”


Jefferson Healthcare was also recognized in 2018 with the Patient Safety Excellence Award from Healthgrades (the only hospital in the State of Washington to receive that distinction), as well as a Five-Star rating from Healthgrades for Hip Fracture Treatment outcomes.


Hospital Compare- has information about the quality of care at over 4,000 Medicare-certified hospitals, including over 130 Veterans Administration (VA) medical centers, across the country. You can use Hospital Compare to find hospitals and compare the quality of their care.  The information on Hospital Compare can help patients make decisions about where to get health care as well as encourage hospitals to improve the quality of care they provide.  Hospital Compare was created through the efforts of the Centers for Medicare & Medicaid Services (CMS), in collaboration with organizations representing consumers, hospitals, doctors, employers, accrediting organizations, and other federal agencies.


Article from the Port Townsend Leader

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