Patient Advocate

As a patient, you are encouraged to promote your own safety by becoming an active, involved, and informed member of your health care team. This includes understanding your rights and responsibilities. Every patient who is admitted to the hospital should receive a copy of Patient Rights and Responsibilities. This brochure outlines rights related to patient care, privacy, safety, and information. It also outlines patient responsibilities. The brochure advises patients to contact either the patient advocate or the Washington State Department of Health with their concerns.

Patient and Family Advisory Council

In 2014, Jefferson Healthcare created the Patient and Family Advisory Council to provide constructive feedback and recommendations on Jefferson Healthcare processes and projects that focus on improving patient and family centered care.  The Council is comprised of five community members and five Jefferson Healthcare Medical Center staff and meet on the third Wednesday of each month.  Since their formation, the Council has been active on improving the following processes:

  • Rewriting the inpatient and family handbook
  • Financial assistance application process
  • Quiet at night project for inpatients
  • Hospital signage and way finding

We are currently seeking new members to start in early 2018.  If you are interested, please fill out the application and mail it in or drop it off at the main registration desk.  The application process will be open until January15, 2018.  Candidates will be expected to complete an orientation and commit to a two year term and monthly meets.  A panel of Jefferson Healthcare staff will review all applications and then schedule selected individuals for an interview. 

Concerns and Complaints

If you believe your rights have not been respected or you are not pleased with the way you are treated, you have the right to speak immediately with the management staff about your concerns. You also may contact the patient advocate at 360-385-2200 ext. 2235 or to contact us by email click here. The advocate will ensure that follow-up is initiated and that you are contacted about your concern.

As part of our continuing efforts to improve the quality of care our patients receive, Jefferson Healthcare contracts with NRC Picker, an independent research company, to conduct a survey with a representative sample of our patients. If you have recently received care, you may receive a letter in the mail. If you do receive the letter, please help us by taking this brief survey.